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After I wrote my review on Quickbooks, my husband shared a humorous instant message conversation he had with Quickbooks customer service.

We can’t win, so we might as well laugh! For your reading entertainment, here’s the recent “circular” conversation that my husband had with Quickbooks customer service regarding an upgrade for the 2009 version.

Very professional isn’t [...]

I’ve been in PR a long time, but like all industries, it’s very segmented. I worked primarily in the electrical industry, so I knew those publications very well and had excellent relationships with those media. However, now that I work for myself and for my husband’s graphic design and web development firm, I have a [...]

So often we think about what we hate on the computer… for me it’s MS Word (clunky is a compliment!).
But I’d like to focus on a website that I love: dictionary.com.
I’d like to give them a shout out because this website is simple, does it’s job well, and connects to a great thesaurus. [...]

Every once in a while I come across a post on the web that is so valuable that I have this urge to print it and save it somewhere in a vault of “important informaton.” However, these days, I am retraining myself to save the link or if I must print it, print it to [...]

I read a very good article in Maximum Impact’s newsletter, called “7 Reasons Why Speakers Flop.” For years, I have worked with CEOs on speaking at conferences, and these are all things I worked to get across to each of them each year. As I read this article, I wanted to stand up and yell, [...]

I had so much to say on the topic of great writing, that I had to break it into multiple posts!
Here’s a few more tips to follow to improve your writing process:

Read out loud. After writing, speak what you write. This unveils awkward phrasing, gaps in the structure, and areas that need revision.
Strengthen verbs. Replace [...]

Want to look smart? Learn how to write clearly and concisely!
Writing has never been more important as we all spend hours every week writing emails. Although this list applies to nearly all business and promotional writing, I wouldn’t suggest applying it to essays and creative writing.
This is, however, a great checklist the next time you [...]

“Gratitude is the ‘forgotten factor’ in happiness research,” according to researchers Robert Emmons (Univ. of California, Davis) and Michael McCullough (Univ. of Miami). A workplace news brief in ASAE’s Associations Now magazine, tells how these researchers are conducting a long-term study on gratitude, its causes and its effects on health and well-being.
Highlights from the “Research [...]

I have to admit, I have some big pet peeves with email. I think its the most abused communication tool ever invented. I think this is because its purpose is has been overextended, and it’s available at the sender’s convenience.
You can send an email anytime you feel like it, but you can’t call your kid’s [...]

I recently attended an informative luncheon sponsored by the Community Service Public Relations Council (CSPRC). It was a roundtable format with a myriad of topics; I was able to sit in on two topics, website Redesign and public relations tips from the Post-Dispatch.
Although I have a lot to say on website redesign, I’ll save that [...]